Operational Support System
Operations need to be able to be able to quickly and efficiently manage an array of new services. Our Operational Support Systems (OSS) makes it easy to improve customer service by closing gaps between service fulfillment and service assurance. Automation means reduced operating costs and a reduction in time to service and time to market. The improvement in service means improved customer satisfaction leading to more loyal customers.
Network Intelligence works hand-in-hand with Customer Experience Management and Operational Support Systems to take full control of the customer care process. Network Intelligence uses the cloud to create a more dynamic support process. This next generation subscriber data manager enables an efficient profile-data centralization. This approach standardizes the complicated multi-element and multi-vendor data that many users traditionally see. With virtual intelligence users can use real-time management to provide customers with a layered, reliable and scalable solution.
Customer Experience Management
Our analytics-driven Customer Experience Management platform allows users to gain more control over devices and improve customer care. The analytics provide actionable insight which allows service providers to increase efficiency and offer customers a better experience. These analytic can also be combined with workflow data from the Service Management Platform with external business data to provide deeper insights that allow stakeholders to see the effectiveness of the workflows across each customer care channel.
Users can also use our Customer Experience Management platform to simplify the customer care and support processes. This includes advanced workflows that can easily be deployed and applied to different areas of service, including customer support, self-care and service fulfillment. Gathering intelligence from a variety of sources they can help reduce call volume and improve the time it takes to handle a service request. Armed with this knowledge service providers can optimize customer care performance. The results are problems that can be solved faster and with less effort, meaning a happier customer.
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